It's Envy
Shipping & Returns
We want every order to be something you're proud to wear. Here's everything you need to know about how we ship and what happens if something isn't right.
Shipping
All orders are processed within 2–5 business days (excluding weekends and holidays). You'll receive a confirmation email with tracking as soon as your order ships.
Domestic (U.S.) Shipping Options:
- Standard Shipping (5–8 business days) — rates calculated at checkout
- Expedited Shipping (2–3 business days) — rates calculated at checkout
- Free Standard Shipping on orders $75 and over
International Shipping:
We currently ship to select international destinations. International shipping rates and delivery times are calculated at checkout. Please note that customs fees, duties, and taxes are the responsibility of the customer and are not included in the order total.
Returns
We stand behind every piece we put out. If something isn't right, we'll make it right.
To be eligible for a return, items must be:
- Unworn, unwashed, and in original condition
- Free of odors, stains, or damage
- In original packaging with tags attached
The following items are non-returnable:
- Items marked as Final Sale
- Items that have been worn, washed, or altered
- Gift cards
How to Start a Return
Starting a return is simple:
- Email us at info@itsenvy.com with your order number and reason for return
- We'll send you return instructions within 1–2 business days
- Ship the item back using a trackable method — return shipping costs are the customer's responsibility
- Once we receive and inspect the item, your refund will be processed within 5–7 business days
Exchanges
Need a different size? We've got you. The fastest way to get the right size is to return your item for a refund and place a new order. This ensures you get your new piece before your size sells out.
Reach out via the contact page or email us at info@itsenvy.com and we'll walk you through it.
Still have questions about your order?
Contact Us